How can we help?

Make sure the device and speakers aren't muted and the volume is up, then press play again. If that doesn't help, refresh the page or try another browser. Still stuck? Send us a message below and tell us which device and browser you're using.

BGplay plays in your browser, so keep the tab open and don't let the device go to sleep. If your free period has ended or your subscription is no longer active, you'll need to subscribe to keep playing.

We sign you in with an emailed link rather than a password. Check your spam folder and make sure you typed the right address, then request a new link. You can also continue with Google.

The trial runs for 7 days from signup. To keep playing after that, choose a monthly or annual plan on the pricing page.

Go to your account page, open the menu on your subscription card and choose "Cancel subscription".

Subscriptions bought in the iOS app can only be cancelled on iOS: on your iPhone or iPad, open Settings, tap your name, then Subscriptions.

Under our Terms, we don't offer pro-rated refunds for unused time in a billing period, except where the law requires it. If you think you were charged by mistake, send us a message under "Billing or payments" and we'll look into it.

Both are in your account page, in the menu on your subscription card: "Update payment method" and your payment history. If you need a copy of an invoice, send us a message.

Active subscribers can download a personal letter from the Music Provenance page, linked in the footer. Show it if a rights organization contacts you. If you need help responding to one, send us a message.

We review uploaded contracts within 48 hours. If it's been longer, send us a message from the email address you signed up with.

Yes. Use the weekly planner to choose what plays and when. The schedule follows your business's timezone, and a default station covers any unscheduled time.

Yes. Use the flag button in the player and our team will review the song.

A single subscription covers one business. For multiple branches, email [email protected] and we'll put together multi-location pricing.

Send us a message under "Account or sign-in" from the email address on your account and we'll take care of it. Financial records we're required to keep are retained in anonymized form.